Bruce Street Animal Hospital is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website brucestreetanimalhospital.ca.
Information We Collect

We may collect the following information:
Personal Information

Name
Email address
Phone number
Pet details
Information submitted through contact forms or appointment requests

Automatically Collected Information

IP address
Browser type
Pages visited
Time spent on website

This information helps us improve your experience on the site.
How We Use Your Information

We may use your information to:

Respond to your messages or appointment requests
Provide information about our services
Improve website performance
Maintain internal records
Enhance customer service and communication

Sharing Your Information
We do not sell or trade your personal information.
We may share information with:

Service providers who help operate the website
Legal authorities when required by law

Cookies
Our website may use cookies to:

Improve website performance
Understand visitor behaviour
Provide a better user experience

You can disable cookies in your browser settings.

Data Security
We use reasonable measures to protect your personal information, but no system is 100% secure.
Use this website at your own discretion.

Your Rights
You may request:

Access to your personal information
Correction of your data
Removal of your information from our records

To request changes, contact us at:
📧 bruceanimalhospital@gmail.com
📞 +1 (519) 954-4522

Terms & Conditions

By using our website, you agree to the following terms. If you do not agree, please stop using the website.

Website Use
This website is intended to provide general information about our veterinary clinic and services.
You agree not to use the site for harmful or unlawful activities.

Appointment Requests
Submitting a form does not confirm an appointment.
Our team will contact you to confirm availability.

Information Accuracy
We aim to keep website content accurate.
However, services, pricing, and availability may change without notice.

No Medical Advice on Website
Information on this website is not a substitute for in-clinic veterinary care or professional diagnosis.
Please contact us directly for advice regarding your pet’s health.

Intellectual Property
All content, including text, photos, and logos, is owned by Bruce Street Animal Hospital unless otherwise stated.
You may not copy or reproduce any material without permission.

Third-Party Links
Our website may contain links to other websites.
We are not responsible for the content, privacy practices, or policies of those sites.

Limitation of Liability
We are not responsible for:

Website errors
Technical issues
Temporary downtime
Any losses that occur from using the website

Use the site at your own risk.

Changes to Terms
We may update these Terms & Conditions anytime.
Continued use means you accept these changes.

Website Disclaimer

General Information
All information on this website is for general informational purposes only.

Not a Substitute for Veterinary Care
Website content, articles, or service descriptions should not replace in-person veterinary evaluation or treatment.
For any health concerns, please contact our clinic.

No Guarantees
We do not guarantee that:

All content is complete or error-free
All services listed are available at all times
The website will always operate without interruptions

External Website Disclaimer
We are not responsible for the content or safety of third-party websites linked from our site.

Use at Your Own Risk
Using information from this website is at your own discretion.
Bruce Street Animal Hospital is not liable for damage, misunderstanding, or loss caused by relying on website information.